Stephen Maden

Stephen Maden, also known as Steve, went above and beyond this year in the Priceline Profit Protection team, with his enthusiastic and make-it-happen attitude he was able to change the way we look at theft and fraud in our business. He was solely responsible for creating new inventory processes, was the driver for Auror success in our stores and took it upon himself to create a whole new investigation processes and reporting for issues we never thought of before. Steve recently moved from the inventory team to profit protection and the rapport he has created and knowledge he has brought has lead to my manager saying they have ‘never seen this team be best as it is right now in the last 10 years’. When Steve engages with our store team, franchise partners and external providers he has cultivated a powerful relationship to ensure our businesses successes. Every time I personally speak to stores they always give me a glowing review on how Steve heard their issues and created a solution tailored made for efficiency and easier usability. Steve strengthen the relationships with our stores and DC team, which we all know can be tedious at times, to save time and costings in improving our DC claims process which has revolutionised the flow of stock and thus increased our stock availability and maximises our sales. Steve put his hand up to take on extra work to support the team and I when we were down a team member for an extended period of time. I personally would not have been able to have survived this year without him. Steve has made many sacrifices and has worked many late nights to ensure we provide stores with the best profit protection service in years and not to mention the best shrinkage results. Steve you have been the strength of this team and I can’t wait to see what you do over the next few years as you rise in Profit Protection it has truely been an honour to see you grow and succeed.