In the face of a challenging retail landscape, Scott has demonstrated exceptional leadership and commitment as a Regional Profit Protection Manager. Over the past year, he has transformed loss prevention at The Reject Shop (TRS), fostered strong relationships with law enforcement, and delivered meaningful results.
Scott’s approach—marked by clear objectives, strategic change management, and a deep commitment to explaining the “why” behind every initiative—has brought significant benefits to both his organisation and the wider community.
These are the ways Scott has gone above and beyond in his role:
Championing change
As an internal champion of profit protection and team safety at TRS, Scott is a leader in strategic communication and initiatives that support TRS in achieving its goals.
In relation to the adoption of Auror and ramping up TRS LP team, Scott recognised the importance of senior stakeholder buy-in. By highlighting the long-term benefits and aligning common objectives, Scott was able to win over the hearts and minds of the organisation’s decision makers.
His unwavering commitment and dedication to profit protection and, more importantly, team safety has inspired others to see the value in profit protection initiatives and follow his lead.
Establishing clear objectives and managing change
Scott’s success is rooted in his ability to set clear objectives and manage change effectively across stores. He worked with Auror to structure the rollout with a comprehensive plan that accounted for all aspects of change management, making it easier for store teams to adapt and understand their roles in the broader strategy.
Scott ensured that every store leader understood the specific objectives behind each initiative, reinforcing the importance of each team’s contribution to the programme’s overall success.
By engaging all relevant stakeholders early on, he minimised resistance and maintained momentum. His proactive approach resulted in rapid buy-in, with 80% of stores adopting the new loss prevention strategies within the first 60 days.
Translating intelligence into actionable solutions
Scott is highly skilled at interpreting data and translating it into actions that drive real change. His ability to convert intelligence into practical solutions has had a tangible impact on resourcing and store efficiency.
By analysing crime and loss patterns, Scott identified resource needs more accurately, ensuring that support was allocated to the highest-risk areas.
His approach has not only improved response times but also optimised team efforts, reducing the workload and improving morale across stores.
Building strong relationships with law enforcement
Scott has developed a robust relationship with law enforcement, grounded in trust, communication, and the exchange of useful intelligence. His proactive work with law enforcement has saved time and resources for both parties, leading to more effective resolutions.
By compiling intelligence into concise, usable formats, Scott has streamlined the process for law enforcement, benefitting both the authorities and store teams by reducing time-consuming tasks and enabling quicker outcomes.
Communicating purpose and aligning stakeholders
Scott has made it a priority to communicate in ways that resonate with his audience, always explaining the “why” behind each initiative. His communication style fosters understanding and alignment at every level.
Scott understands that people need to see the “why” to stay motivated, and he takes the time to explain the purpose behind each initiative. This approach has strengthened engagement and created a shared sense of responsibility across teams.
His ability to adjust his messaging for different stakeholders—whether store employees, regional leaders, or law enforcement—ensures that everyone remains informed and committed to their roles in profit protection.
Scott’s exceptional achievements in the past year exemplify what it means to be an outstanding Regional Profit Protection Manager. By championing change against resistance, setting clear objectives, translating data into action, building strong partnerships with law enforcement, and communicating with purpose, Scott has driven measurable improvements for his organisation and contributed positively to the retail community. His dedication to profit protection and his strategic approach to management make him a deserving recipient of the Retail Risk Regional Profit Protection Manager of the Year Award.