Justine has been an invaluable addition to both the MYER Profit Protection team and the broader business since joining as the Profit Protection Manager for QLD and now NSW. Despite being relatively new to MYER, she quickly established herself by immersing in the company culture and proactively engaging with store teams across her regions. She has made a concerted effort to visit stores, building strong relationships with management and providing hands-on support to reduce shrinkage.
Leading by example, Justine has developed and communicated best practices for shrinkage management at the store level. She has initiated and led various shrinkage-focused programs, including the Regional Shrinkage Workgroups, Shrinkage Masterclasses, team huddles, and store walks. She has shown exceptional initiative in enhancing the performance of both uniformed and covert security personnel, while also advocating for greater investment to support high-shrink stores.
In addition to her local achievements, Justine has made significant contributions beyond QLD and NSW. She frequently traveled to WA and SA to provide crucial support for the then-vacant Profit Protection Manager roles for those regions , whilst maintaining the same level of commitment and focus. Justine’s unwavering dedication to reducing profit loss, coupled with her inclusive approach to engaging stakeholders and the wider Profit Protection team, demonstrates her leadership and passion for continuous improvement.