Investigations & Covert Services

MA Services has been recognized for their innovative approach to organised retail crime (ORC) utilising investigations and Coverts, within the risk and loss prevention area of the Retail industry. Our strategic methodology has been instrumental in enhancing retail security and reducing crime-related losses. Below, we outline the comprehensive approach and execution process:
Understanding the Goal:
• Objective Clarification: Define clear objectives to mitigate organized retail crime effectively. Either top loss locations or Known offenders.
• Focused Strategy: Develop targeted strategies that align with retailers security goals.
Engage in Communication:
• Open Dialogues: Foster open and continuous communication among team members and stakeholders.
• Information Sharing: Ensure timely information sharing to anticipate and respond to incidents or apprehend offenders.
Regular Police and Retail Catch-Ups:
• Scheduled Meetings: Organise regular meetings with law enforcement and retail partners to discuss trends and strategize solutions.
• Feedback Mechanism: Implement a feedback loop to refine strategies based on real-time insights.
Identify Circumstances Requiring ORC Team Assistance:
• Threat Assessment: Conduct regular assessments to identify scenarios that necessitate ORC team intervention.
• Proactive Monitoring: Use data analytics to proactively identify patterns indicative of organized retail crime.
Coordinate with Relevant Stakeholders:
• Stakeholder Engagement: Collaborate with security teams, store management, and law enforcement to ensure a cohesive approach to achieving the desired outcomes.
• Resource Allocation: Efficiently allocate resources to areas with the highest risk to optimise impact.
Collaboration with Police:
• Joint Operations: Engage in collaborative operations with police to enhance effectiveness in crime prevention.
• Training and Workshops: Provide joint training sessions to align on methods and enhance tactical coordination.
Process & Execution:
• Structured Approach: Implement a structured approach to tackle ORC, ensuring each step is meticulously planned and executed.
• Continuous Improvement: Regularly review processes to incorporate best practices and emerging technologies.
Stacking the Deck:
• Strategic Advantage: Leverage history of offenses and other knowledge of offenders to gain a strategic advantage over organized retail crime syndicates.
• Predictive Analytics: Use predictive analytics to anticipate and mitigate potential threats before they materialize.
MA Services’ award-winning method emphasizes the importance of collaboration, continuous improvement, and strategic execution in combating organized retail crime. Our innovative approach not only safeguards retail assets but also sets a benchmark for industry practices in risk management and loss prevention.