Six months ago, The Reject Shop had minimal presence in the realm of loss prevention, with just two individuals managing over 380 stores nationwide. When Scott McNair stepped into his role as Head of Central Operations, he brought a transformative vision that reshaped the organization’s approach to shrink mitigation, team safety, and overall loss prevention strategy.
Scott’s relentless focus and drive have been nothing short of extraordinary. Under his leadership:
The Loss Prevention team expanded from 2 to 7 members, ensuring greater support across all stores.
Auror, a Retail Crime Intelligence platform, was successfully rolled out, equipping the team with cutting-edge tools to combat retail theft and improve operational efficiency.
The Reject Shop won the prestigious Auror Retailer Newcomer of the Year award, a testament to Scott’s dedication and execution.
Internal and external loss prevention processes were completely overhauled, aligning with industry best practices and elevating the company’s reputation as a serious player in the retail security landscape.
Scott has also shifted the company culture by educating the business that Loss Prevention is not just about numbers—it’s a people-first metric and a driver of sales performance. His efforts have significantly contributed to reducing shrink, enhancing team safety, and positioning The Reject Shop as a leader in the industry.
In just six months, Scott has achieved what many would consider impossible in such a short timeframe. His contribution has set a new standard for loss prevention, inspiring his team and peers alike.6 months ago The Reject Shop was a non player in the world of Loss Prevention. With a team of 2 managing over 380+ stores nationally. Since Scott took over the role he has been able to bring the focus back to shrink mitigation and team safety and educated the business that Loss Prevention is a people first metric and a sales driving function.
Scotts relentless focus and drive saw the Reject Shops team grow from 2 to 7, Auror rolled out – with Reject Shop winning the Auror Retailer Newcomer of the Year award along with a complete overhaul of all Reject Shops internal and external Loss Prevention process & practice, his contribution to the business has been significant in such a short time and we are gaining traction as being recognized as a serious player in the industry.