The MYER Retail Loss Management Team has excelled in multi-channel risk management, setting new benchmarks in operational efficiency, team collaboration, and innovative solutions. Over the past year, their efforts in re-engineering processes and leveraging advanced technologies have yielded outstanding business benefits.
By aligning store teams, third-party partners, and external experts to achieve unified risk management goals, they have ensured a safer, more resilient environment for both customers and employees.
Excellence in onboarding third-party users
The team’s commitment to onboarding and training has extended to third-party users, bringing them to the same level of understanding as store leadership.
This focused onboarding has resulted in the collection of high-quality, actionable intelligence, allowing the team to make informed decisions and implement effective loss prevention strategies.
By being inclusive with knowledge sharing, MYER ensures all individuals they engage with are as well-versed as in-house MYER team members. MYER has created a reliable and standardised intelligence base that strengthens cross-functional insights and decision-making.
Leveraging subject matter experts for collaborative solutions
Breaking away from traditional silos, the team actively involves relevant internal and external subject matter experts (SMEs) to gain the best insights for business decisions.
By bringing in experts from areas such as law enforcement, cybersecurity, and retail crime analytics, they are able to create comprehensive strategies that address diverse risks.
This team fosters a culture of open communication and shared knowledge, driving decision-making that reflects the best available expertise across multiple fields.
A two-way intelligence feed aligned with MYER’s objectives
One of the team’s key achievements has been establishing a two-way flow of information between store teams and leadership to ensure alignment with MYER’s broader objectives.
This approach allows both store teams and leadership to stay informed and react promptly to emerging threats and trends, strengthening overall response to risk.
By aligning the objectives and actions of all team members with MYER’s goals, the team ensures that efforts across all levels contribute to a cohesive risk management strategy.
Investment in innovative technology
To proactively address the challenges of retail crime and ensure customer and team safety, the team continually trials and implements cutting-edge technology.
Technologies are chosen and trialled with the specific goal of protecting staff and customers while enhancing operational efficiency. By investing in tools that respond to emerging threats, the team provides an adaptive, forward-thinking approach to in-store and online security.
Re-engineering in-store resources
The team has re-engineered the structure of in-store roles, moving from a shift-focused to an outcome-focused model to foster long-term personal investment in risk management roles.
By moving from hourly shifts to goal-based objectives, the team has increased team engagement and commitment, contributing to a strong sense of ownership and accountability.
This outcome-focused model fosters tenure, allowing team members to develop long-term expertise and a deeper commitment to the MYER brand and its safety goals.
Through innovative onboarding, expert collaboration, strategic intelligence sharing, and a commitment to cutting-edge technology, the MYER Retail Loss Management Team has achieved exceptional results in multi-channel risk management. Their efforts have not only strengthened MYER’s resilience to retail crime and operational risks but have also fostered a collaborative, forward-thinking culture that prioritises safety, efficiency, and employee investment. MYER exemplifies what it means to lead in risk management, setting a standard for excellence in the retail industry.