Praesidium Risk and Resilience has delivered contextualised training, support and peace of mind to a broad range of retailers across the Country. The training has directly translated into reduced crime and more positive outcomes during potentially escalating conflict circumstances.
Numerous Shopping Centres, Small Retail Centres and Individual Retailers have trusted Praesidium to provide their team members with the skills, confidence and capability to identify those with bad intent in the retail space (whether it is retail theft, anti-social crime or potential violence and aggression). The training programs have also included content on how to communicate with confidence and influence, and the feedback provided from retailers on these skills is that is has enabled them to provide better leadership to their teams and enhanced their abilities to navigate the nuances of the interactions of their day to day work.
A great example of the partnership approach and impact Praesidium has had in this space is the National Training Rollout with Sephora. Here is a snippet of part of the feedback provided: “Scott has equipped our teams with the knowledge and skills to sharpen behavioural awareness, to communicate with authority, impact and influence and most importantly, techniques to stay safe in moments of conflict escalation. If you are looking to provide your people with an unforgettable experience, Scott is your guy – Chantal Morris – Sephora Learning & Development”.
Scott and Praesidium have delivered behavioural awareness, active armed offender, customer-centric security, conflict de-escalation and a range of other programs to providers across the Australian Retail landscape and have also been keen supporters of Retail Risk, delivering impactful presentations and round tables in Sydney, Melbourne, Dubai and Auckland.
To receive such unanimous positive feedback and have the training translate into such exceptional results is further proof of the time and energy that Praesidium has taken to ensure its training programs are perfectly aligned with the needs of the Australian Retail Industry.
To be able to have such a positive impact on Management and Frontline Worker Confidence, to create safer environments, and to reduce both theft and violent encounters is a testament to Praesidium being ideally placed as a specialist vendor to the retail industry and perfectly suited to be Retail Risks Vendor of the Year.